Privacy Policy

Welcome to VTX Concierge. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use VTX Concierge Mobile APP.

By accessing or using our App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

A. Personal Information

• Contact Information: Name, email address, phone number.
• Account Details: Username, profile preferences.
• Payment Information: Credit/debit card details, billing address (processed securely via third-party payment processors).
• Service Requests: Details of your concierge requests (e.g., travel bookings, restaurant reservations, event planning).
• Identification Documents: Passport, driver’s license (only when required for specific services like travel bookings).

B. Non-Personal Information

• Device Information: IP address, device type, operating system, browser type.
• Usage Data: Pages visited, time spent on the App, interactions with features.
• Location Data: With your permission, we may collect precise or approximate location to provide personalized services.

2. How We Use Your Information

• Provide, personalize, and improve our concierge services.
• Process transactions and fulfill service requests.
• Communicate with you (e.g., confirmations, updates, customer support).
• Enhance security, prevent fraud, and comply with legal obligations.
• Send promotional offers (with your consent; you may opt out anytime).

3. How We Share Your Information

• We do not sell your personal data.
• Service Providers: Third-party vendors (e.g., hotels, airlines, restaurants) to fulfill your requests.
• Legal Compliance: If required by law, court order, or government request.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Restrict or object to data processing.
• Request data portability.

To exercise these rights, contact us at support@vtxconcierge.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze trends. You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our App/Website may link to third-party services (e.g., payment processors, booking platforms). We are not responsible for their privacy practices, so review their policies separately.

8. International Data Transfers

Your data may be processed outside your country, but we ensure adequate protections are in place.

9. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect children’s data.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our Website with the effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, email us at support@vtxconcierge.com.

Last Updated: 14/07/2025